Terms and Conditions
Client Contract
We are honored that you chose Storybook Entertainment MN for your next event. To ensure that your event is more than magical, please look over the following information. By processing your payment and confirming your booking, you agree to the following terms and conditions.
Thank you! We look forward to celebrating with you.
1. Contract: By processing your payment, the Client agrees to the following terms & conditions.
2. Deposit: A 50% booking retainer is due at the time of your booking to secure your party or event date and time. You have 48 hours from submitting your booking request to receive a full refund of your booking deposit should you wish to cancel for any reason. If services are cancelled after the 48 hours from receiving your deposit, your full booking retainer is non-refundable. The booking retainer may be used to reschedule the party in the event of cancellation for up to one year. Acceptable forms of payment include check, PayPal, or credit card.
3. Balance: Client agrees to pay the remaining balance by Paypal or credit card one week in advance to the party. If the payment is not paid within that one week, you will be charged $10 per day if the payment is late.
4. Tipping: Tipping your performer is appreciated but never required. If you decide to tip your performer, tips may be sent to @StorybookEntertainmentMN on Venmo or completed on our website at StorybookEntertainmentMN.com
5. Additional Time: Client understands that a timely departure is necessary in order for the Performer to safely commute to his or her next event. If a client wishes a Performer to stay longer than the booked time, the Client must discreetly pull the performer away from the party to discuss the matter. Staying additional time is at the discretion of the Performer. There is a 15-minute grace period that the performer may stay to complete activities. After the initial 15-minute grace period is over, the Performer must be paid $20 in cash for each additional 15 minutes he or she stays. If payment for additional time is not collected, the Performer will leave. If a Performer foresees that a party could run longer than expected, he or she may pull the parent aside and discretely ask if the parent would like the performer to stay longer.
6. Location: Proper accommodation will be provided by the client. If rain occurs and the event has been scheduled for outdoors, it is the responsibility of the client to arrange for an indoor event. Water for each performer should be provided by the client. For temperatures below 60F degrees or above 85F degrees, the party must take place in an indoor venue. Activities may be affected depending on conditions. Please have an inclement weather plan for your event.
7. Smoking/Alcohol: The costumes and property of Storybook Entertainment MN are very valuable and will not be subject to smoke of any kind which can damage the costume/performer. If a guest is seen smoking at your party, the client is expected to ensure that the guest stops immediately. While we do not have a policy against alcohol around our performers, excessive drinking should be avoided. If the performer feels uncomfortable due to smoking or excessive drinking, they hold the right to end their visit early, with no refund provided.
8. Pets: Although we adore furry friends, all pets, apart from service animals, must be contained away from the party area.
9. Damage: We understand that accidents happen, however, the client must be held responsible for any damage deemed EXCESSIVE to costumes and property of Storybook Entertainment MN during client’s event. The cost to replace/repair damaged/broken costumes or materials will be billed to the client. Keep in mind that water slides may not be the best thing to have at a princess party. If your event is outdoors and there is water involved, mud may damage the costumes and you will incur a fee.
10. Activities: Storybook Entertainment MN purposefully plans plenty of activities and games so that the performer never runs out of things to do with the children. If the client has a request for the activity order preference, they should make this known at least 48 hours before the party to at the party or to the performer directly at the party. If no preference is given, it is up to the discretion of the performer to decide the activity order. All performers are trained to "read the room" and lead activities in the order they feel best suits the needs of their guests. The performer will do their best to complete all activities, however, if unforeseen circumstances do not allow all activities to be completed, they may stay up to 5 minutes past the party end time to complete the activities at no additional cost.
11. Liability: The client agrees to hold and keep harmless Storybook Entertainment MN and its performers from all property damage and/or bodily injury damage caused by the client or any/all guests. Storybook Entertainment MN nor any of its contractors or employees are responsible for any damage that occurs to any person or property for any client or company.
12. Safety: Our performers are trained to always keep the safety of your guests in mind. If there is ever a situation where the performer(s) or manager(s) feel unsafe, they may address the issue with the parent/guardian/client. If the issue is not resolved, the performer will leave. We hold the right to leave at any time due to safety concerns. This includes hostile language over texts and phone calls prior to the party. CHILDREN SHOULD NOT BE ALLOWED TO CLIMB OR HANG FROM THE CHARACTERS OR MASCOT AT ANY TIME. Children like to “punch, kick, and hit” our mascots and superheroes. Your character will leave your party and not continue if this occurs.
13. Chaperones: If your party has a character chaperone present, the assistant’s role is to assist the character, NOT to control kids/guests.
14. Your Event: Party details can always be found in your email confirmation that is sent directly after booking on our site.
15. Breach: Any breach in this contract by the client automatically constitutes a cancellation of your party/event and all payments made to Storybook Entertainment MN will be forfeited by the client.
16. Our guarantee to you in unforeseen circumstances: In the extremely rare event that the following incident occurs, we want you to know exactly how we will compensate you:
a. Tardiness: We give our performers an extra 30 minutes more driving time than they should need for every event, but unfortunately traffic and other incidents can occur. As we navigate to your party, we ask for your patience and will continue to give you ETA updates as we have them. We will always stay the full length of time that you have booked us for and will give you the following options to help amend the situation.
b. 10- 30 Minutes Late: We will be sending your child a special card/note in the mail from their character as well as a coupon for you.
c. 30 - 60 Minutes Late: We will be refunding you 10% of the cost of your party, as an apology for this inconvenience. We will also be sending your child a special card/note in the mail from their character as well as a coupon for you.
d. 60 + Minutes Late: We will give you the option to cancel the party for a full refund and give you a free 30-minute visit at a later date OR we will continue to your party and will refund you 50% of the total amount you paid.
e. A character called out: In the extremely unlikely event that we are unable to send the correct character to your party (this happens about 1/2800 parties), we will make it right by offering you the choice of one of the following options:
i. We will give a list of characters available for your party and allow you to choose one of them instead. In this instance your party will proceed as planned with the new character and the originally scheduled character will send your child a video wishing them a happy birthday as soon as possible, so that you may keep your planned party date.
ii. We will give you the option to cancel for a full refund and we will give you a free 30-minute party that can be scheduled at a future date.
iii. If an “additional character” is the one who cannot make it, we will give you the option to choose someone else in their place OR we will refund you in full for the additional character and send you a video from that character wishing your child a happy birthday as early as possible.
17. Cancellations & Rescheduling: If we cancel on you for any reason, we will provide a party FREE of charge. If a Client chooses to cancel a party due to weather or unforeseen circumstances or illness, the Client may reschedule the event for a date up to a year from the original event date based on availability. There is no fee to reschedule your party or event, however, an event can only be rescheduled once.
18. Photo Release: Any photos taken are hereby signed as release to be used by Storybook Entertainment MN for website, social media, and promotional use.
19. Special Notes about Arrival/ Departure: Please keep children away from the entrance of the parties so they do not see the vehicles our characters arrive in. We want to keep the magic as much as possible.